Woodkirk Stone
Sky Mobile is down: network crashes across the UK, preventing users from making or receiving phone calls
- Sky Mobile customers cannot make or receive calls due to an outage
- The issues first appeared around 11:15 GMT and Sky support team confirmed the issue
- He apologized to customers and said his engineers were investigating the issues
Sky Mobile suffered an outage today, with thousands of customers complaining that they could not make or receive phone calls.
According to Down Detector, a website that monitors these problems, there have been over 1,000 reports of problems.
The issues first emerged around 11:15 GMT and Sky support team confirmed they were investigating the cause and apologized for the outage.
Sky Mobile has suffered an outage with thousands of customers complaining that they cannot make or receive phone calls
He tweeted: “We are aware that some Sky Mobile customers may experience issues with data or voice, this includes making and receiving calls.
“We hope this will be resolved as quickly as possible.”
Customers have taken to Twitter to complain about the outage.
One wrote: “Clearly sky mobile nationwide outage for at least 30 minutes now, but no updates. Horrible service.
Another tweeted: ‘Is there a problem with Sky Mobile? My phone says unable to connect to the network.’
According to Down Detector, a website that monitors these issues, there have been over 1,000 reports of issues (pictured)
Hot spots for problems have emerged in major cities like London, Birmingham and Manchester
People across the country have complained about running into the issues, with hot spots in major cities like London, Birmingham and Manchester.
It is unclear if the issues are related to Storm Barra, which hit Britain today with gales of 80 mph, up to 20cm of snow and a tornado warning as it was officially released. declared a “weather bomb” amid fears of further blackouts.
Down Detector gets updates on the state of the network from a variety of sources including social media and reports submitted on its website.
Last week, Virgin Media customers were unable to access television services for more than 10 hours after the company suffered a “major power outage” nationwide.
Customers took to Twitter to complain about the outage and Sky confirmed there was an issue